Grievance Mechanism - Mirova Private Assets Platform

Purpose and Scope

Hearing our stakeholders’ opinions, concerns, complaints and suggestions for improvement is important to the successful operation of Mirova’s Private Assets platform. The information provided by stakeholders serves as an early warning for emerging issues and enables us to respond promptly, effectively managing reputational and operational risks.

A complaint is a notification that a legitimate stakeholder (an individual, group or community, internal or external, that has an interest in or affects or is affected by the project) has suffered some form of harm, loss, offence, detriment, or impairment as a result of project activity and/or employee and/or contractor behaviour. A dispute is a complaint that has not been accepted as valid by one party or the other and has escalated into a disagreement between the parties.

Any individual, group, community, or other party can make a complaint or a suggestion to Mirova’s Private Assets platform if they believe they are or may be affected by a project in which the firm has invested, or by any other activity of the firm. Complaints or suggestions may also be submitted on behalf of an affected party.

Grievance Mechanism

Mirova’s Private Assets platform Environmental, Social and Governance (ESG) Policies require projects in which it invests to implement and maintain a project-level complaints and grievance mechanism. For concerns and complaints related to specific events, activities or behaviour at a project in which Mirova’s Private Assets platform is involved, it is expected that the affected stakeholder will make all reasonable efforts first contact the project manager before approaching Mirova’s Private Assets platform. In cases where there is a possible cause for dispute it is expected that the stakeholder and the project manager will have made all reasonable efforts to find a resolution before contacting Mirova. Mirova’s Private Assets platform ESG policies require investee projects to report promptly to Mirova all material complaints arising at the project and the status of any dispute resolution.

The formal grievance procedure follows the following steps:

Grievance submission
Registration of grievance
Acknowledge receipt of grievance
Assess, investigate (where relevant) and resolve
Follow up and close out